CLR Marine Store Policy

CLR Marine is an authorized dealer for the products that we sell.

Please inspect and test the product once it is delivered.

If a unit does not operate properly within 3 days of the delivery date, please email us by using the Contact Us page at the top of our website. We will work with you to resolve any issues with the product we sold you.

Freight charges are not refundable. If a return and credit is requested for, a "free ground shipping" offer the credit will be processed minus the standard carrier residential freight charges based on your zip code and our shipping warehouse location and any applicable re-stocking charge.

Starters, Alternators, and Electronic Ignitions will take 90+ days for a refund due to the fact it has to be inspected at the factory. These units will be shipped back to the distributor, the distributor ships once every 30 days back to the factory.

You may be at the beginning of the cycle or the end we have no way of knowing. Then the Manufacturer has 90 day to decided if the item is defective or if it is a used item.

After that, a refund will be issued or you will pay shipping for the third time to get the item back if the item is demeaned used or not defective.

No returns will be accepted if the serial number / UPC code is removed from the box or the item.

No returns will be accepted if the whole package contents are not included in the return.

No returns will be accepted without a return authorization number (RMA) issued by CLR Marine LLC

No returns will be accepted if the order is refused upon receipt.

No returns will be accepted on any software, including Charts, CD's, and video's.

No returns will be accepted on paints, thinners and solvents.

Special order items and cut lengths of wire, rope, rod, chain, hose, fabric, cables etc. are not returnable.

UPS will not return any hazardous material such as paints, thinners and solvents.

Returns

Contact us prior to returning any product as you will need an RMA.

NO RMA, NO REFUND

Credit will only be issued after arriving at our facility and inspection of the product. The product must be in original packaging and in sellable condition as new. If it is in the same condition as when it was shipped from our facility. 

A return authorization is not an automatic guarantee of credit. The product will be inspected and in some cases sent back to the manufacturer for inspection which can take over 90 days.

Any unauthorized returns will not be refunded or shiped back to you without payment for that retun shipment. 

Units returned must contain all packaging, box, manuals, accessories and UPC code that were supplied on delivery and must be in new saleable condition.

Certain items are not returnable: Special Orders, closeout items and discontinued items for which manufacturers will not accept returns, TV's, batteries, software, memory cards, consumables, storage media, Teleflex and Morse cables.

Lost or Damaged Merchandise

Merchandise lost or damaged in shipment is the responsibility of the carrier. A claim must be filed against the carrier for satisfaction. UPS requires you to notify a local UPS office immediately, in order for them to inspect the shipment at your place of business. UPS will initiate the proper claim procedure at that time.

Refer to your UPS driver for immediate questions on procedure. For FedEx you may call 1-800-GO-FEDEX to initiate the damaged goods claim. For all other carriers, please contact us immediately.

Special Orders 

Special orders cannot be canceled nor returned 

Delivery time is at the discretion of the manufacturers 

All special orders require pre-payment, products will be marked special order and or we will let you know it is a Special Order.

Prices 

Due to the instability of raw material pricing, prices are subject to change without notice

Shipping charges are non-refundable.

Back Orders

Although we make every effort to prevent shortages or back orders. If you order an item whose inventory is zero or Zero is reached before we can get the order to one of our distributors, we will notify you via email of the back order situation and the approximate shipping date.

Restocking Fees

We at CLR Marine charge a $5.00 re-boxing fee for any returned Extend Your Steps. SnapIt Marine charges 15% for any returned item as these are made at time of order. There are some other manufactures that charges return fee's that we are not aware of until they tell us. Which will be passed along to you our customer.

Why a restocking fee

Restocking fees cover the following costs.

1) credit card Fee's we pay when you purchase from us.

2) someone processing the order

3) someone picking the order

4) shipping materials

5) someone packing the item in the shipping materials

6) someone opening the returned item

7) someone replacing the item on the shelf

8) someone processing the return

9) credit card fees we pay when we refund your payment.

This is the cost that is passed on to us by our distributors, so we now have to pass it on to our customers.

CLR Marine Privacy Policy

What we collect

We may collect the following information:

Name of business and individual who is purchasing product

Contact information including email address

Billing and shipping addresses

Other information relevant to customer’s purchase order

What we do with the information we gather

Internal record keeping.

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email      address which you have provided.

We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties.

We Do Not have any of your credit card information, as it runs through our secure credit card processing company Authorize, net and is never saved.

If you believe that any account information is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

Order Processing

All orders shipping via UPS placed before 2:30PM EST will be processed and shipped the same day, given that the product is in stock and all order requirements are met.

Disclaimer of Warranties and Limitation of Liability

The information contained in this website is for general information purposes only.

The information is provided by CLR Marine and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is therefore strictly at your own risk. Every effort is made to keep the website up and running smoothly. However, CLR Marine  takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.