CLR Marine is an authorized dealer for the products that we sell.
We only supply factory sealed products.
All items are inspected before packaging. Please inspect and test the unit once it is delivered. If a unit does not operate properly within 20 days of the delivery date, please email us at:
customerservice@clrmarine.com
We will work with you to resolve any issue.
Please read the owner's manual for operation instructions.
In the event of a defective product, we require that you contact us for a Return Materials Authorization number (RMA#) and ask that you place the RMA# clearly and legibly on the shipping container (not the manufacturer's packaging or box) and returned prepaid freight insured with a trackable shipping carrier like UPS or Fed-X to our RMA Handling Center. No returns will be accepted without a RMA#. Please state any defect so that we may test the unit and take appropriate action. Units returned must contain all packaging, box, manuals, and accessories that were supplied on delivery and must be in new re-saleable condition. The manufacturer’s box must have the UPC code on the box and the manufacturer's box must not be defaced in any manner. Charges will apply for any missing items, including refusal of item. CLR Marine LLC, at our discretion will determine the appropriate action whether to issue credit or replace the unit. Excessive wear or abuse of the unit will void this policy and no credit will be issued. Non-defective returns are subject to a 25% restocking charge. Refused shipments unless authorized by CLR Marine LLC are subject to a 25% restocking charge. Freight charges are not refundable. Any item selected for free ground shipping is shipped UPS or DHL ground to your location. If a return and credit is requested for, a "free ground shipping" offer the credit will be processed minus the standard carrier residential freight charges based on your zip code and our shipping warehouse location and any applicable re-stocking charge.
There is a 25% restock charge on all non-defective returns. This restocking charge covers labor pulling your order, packaging materials used for shipping and labor returning the items to the shelfs and computor system. This is the cost that is passed on to us by our distributors.
No returns will be accepted if the serial number / UPC code is removed from the box or the item.
No returns will be accepted if the whole package contents are not included in the return.
No returns will be accepted without a return authorization number (RMA) and permission from CLR Marine.
No returns will be accepted if the order is refused upon receipt.
No returns will be accepted on any software, including Charts, CD's, and video's.
Special order items and cut lengths of wire, rope, rod, chain, hose, fabric, cables etc. are not returnable.
UPS will not return any hazardous material such as paints, thinners and solvents.
No returns will be accepted on paints, thinners and solvents.
Shipping charges are non-refundable.
If a unit is damaged or lost during shipping please contact us immediately and we will work with you to resolve this issue with the carrier. Please contact us within 3 business days to report any missing or damaged parts from the date of receiving any merchandise. All freight claims must be settled with the carrier before credit or replacement can be determined. Properly returned defective merchandise will be replaced at no additional cost to you. After 30 days, a defective product must be returned to the manufacturer, under the specific warranty allowances. Manufacturers have continually adopted stricter return policies, which we in turn must convey to you. All products sold by CLR Marine LLC are sold with, to the extent that such warranties exist and are transferable, the manufacturer’s limited warranty. The manufacturer provides all warranties. See owner's manual for details.
Defective Flat Panel LCD TV's must be returned to the manufacturer for warranty and repair service. Due to the fragile nature of the product, TVs and monitors must be opened and inspected prior to accepting the shipment. Damage claims will not be paid unless damage is indicated on the freight bill.
Certain items once they are opened are not returnable: Special orders, closeout items and discontinued items for which manufacturers will not accept returns, TV's, batteries, software, memory cards, consumables, storage media, Teleflex and Morse cables.
Back Orders
Although we make every effort to prevent shortages or back orders and to immediately remove from our online store those items that sell out of stock, occasionally we will sell out of stock on one or more items more quickly than anticipated, thereby creating a backorder situation. If you order an item whose in-stock inventory reaches zero before we can ship the item to you, within two business days of your ordering the item we will notify you via email of the back order situation and the approximate shipping date. When a back order situation occurs, your total shipping cost for your order will not be increased, even if we need to split your shipment into two or more packages and ship the items on two or more different days.
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